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Unable to connect Yale home alarm to eero

Allen07
Chatterbox
Private Message TalkTalk
Message 8 of 8

We are trying to connect our Yale home alarm hub to eero but it will not connect. Tried turning internet off and back on but nothing seems to work. 

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7 REPLIES 7

Message 1 of 8

Hi Allen07,

 

That's great news, thanks for letting us know 🙂

 

Chris

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Message 2 of 8

Big Thankyou to Talk Talk customer services. Given great advice and sent a different router which has several Ethernet ports. Yale alarm now working.

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Message 3 of 8

Morning,

 

How are you getting on?

 

Thanks

 

Michelle

 

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KeithFrench
Community Star
Private Message TalkTalk
Message 4 of 8

The first thing to do with an Eero is check that legacy mode is enabled. To enable legacy mode, in the app, go to:-

 

  1. Tap Settings on the bottom right of your screen

  2. Now select Troubleshooting

  3. Tap My device won't connect

  4. Then choose My device can't detect Wi-Fi 6

  5. Toggle Legacy Mode on

How is the alarm supposed to connect to your Eero, by manually detecting the network name & entering the password, WPS or via an app? Do you get any error messages when you try to connect to the alarm. 

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Message 5 of 8

Hi Allen07,

 

Do you get any sort of error message when you try to connect the alarm hub?

Chris

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Allen07
Chatterbox
Private Message TalkTalk
Message 6 of 8

On the Yale website it says it is compatible with 2.4Ghz

 

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Karl-TalkTalk
Support Team
Staff
Private Message
Message 7 of 8

Hi

 

Do you know if the Yale alarm uses the 2.4Ghz Band or 5Ghz band.

 

Thanks  

Karl. 

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Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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