Showing results for 
Show  only  | Search instead for 
Did you mean: 

About Amazon Prime Video

The Prime Video app is available on all current recordable and non-recordable TalkTalk TV boxes. It will appear automatically providing you have the latest version of software and your box is connected to the internet.

Amazon are planning to introduce a new ad-free payment tier to their Prime Video subscribers. Current subscribers will start to see limited advertisements on content. You'll be able to use this new payment tier direct with Amazon to go ad-free.

Signing up

All the information you need to sign up for Prime Video


Want to know where you can watch Prime Video? 


Details of Prime
Video pricing


If you are having problems with Prime Video, we hope we have the answer for you.


Signing up

You can find Prime Video on your TalkTalk TV box in the Apps menu. If you have an existing Amazon account, use those credentials to sign in.


If you're yet to enjoy all the benefits of Amazon Prime, including their Prime Video service, head over to Amazon to find out more and sign up.


You can find Prime Video on your TalkTalk TV box in the Apps menu.

Select the option to create an account on the Amazon website and follow the instructions to create and link your new account.




You can find Prime Video on your TalkTalk TV box in the Apps menu. 


You sure can. Just download the Prime Video app for your compatible device and log in using your credentials.

You may stream up to three videos at the same time using the same Amazon account. You may stream the same video to no more than two devices at a time.


You should be able to watch SD content with a 3Mbps connection and HD  with 5Mbps. We recommend a fibre package to get the best possible quality with no buffering.


Absolutely. However, there are limits to the number of devices that can stream Prime Video content at the same time. You can find out more by reading the Prime Video Usage Rules.


All Prime Video content is available in SD with a selection available in HD and UHD. 


Parental controls give you a way to set viewing restrictions for the movies and TV shows available to watch through Prime Video.

You can manage your parental controls settings from the Prime Video website




Amazon offer a variety of subscription plans and you can sign up by visiting the Amazon website.

Prime customers get access to Prime Video included in their subscription, or you can sign up for Prime Video on it’s own.

If you're a new customer, signing up to Amazon Prime for the first time you will be eligible for a free 30 day trial. You will not be charged for the first month and can cancel at any time.


No, you'll be charged by Amazon separately for Prime Video. This will be on the method of payment you chose when you signed up. You can view your payment method in your Amazon account.


You can cancel your subscription anytime. Prime Video comes included as one of the many benefits of your Amazon Prime subscription. To end all your Amazon Prime membership benefits (including Prime Video), head over to the Amazon Prime account page for steps on how to cancel your account. 




Your Prime Video service will continue uninterrupted during a home move. You can continue to enjoy it on a range of supported devices until your TalkTalk TV Box is set up at your new home. 


If you see the message "sorry, we could not reach the Prime Video service" or something similar, this means that your connection to Prime Video has been lost. To get the connection up and running again simply follow these steps. It's worth checking the connection after each step has been completed.

  1. Check you can surf the internet. 
  2. Switch off your TalkTalk TV box using the power button, wait 30 seconds and switch it back on again.

If you find your Prime Video player occasionally freezes or crashes during playback or browsing this is usually fixed by a quick reboot of your TalkTalk TV box.

You can simply restart your TalkTalk TV box by turning the power off, wait 30 seconds, then turn the power on again either using the power button on the front of the device or your remote control. Open the Prime Video player again and you should find this will have resolved your issue.

If you have trouble finding or launching the Prime Video player, please see Issues loading TV players for further support. For all other Prime Video help and support please see Prime Video Help.  


Your Prime Video account has a limit to the number of devices that can be used at the same time. You may stream up to three videos at the same time using the same Amazon account. You may stream the same video to no more than two devices at a time. 

If you see this message, or something similar, visit the Amazon Prime Video Usage Rules page.


You can find the Prime Video player on your TalkTalk TV box in the Apps menu.

If the player is missing, make sure you have the most up to date software version on your TalkTalk TV box. You can check this by updating the software.

If the player is still missing, you might have an older box that doesn't support this app. Please contact us to talk about upgrading your box.