faulty phone, no dial tone, no line
If you're having trouble making or receiving calls on your landline, or have no dial tone, try following these simple steps to get your service back up and running.
Make sure your phone has a dial tone. If the dial tone is interrupted or stuttered, it means you have a new Voicemail message. This won't affect your service and you can listen to it by dialling 1 5 7 1.
If you have no dial tone or are still having problems, move onto the steps below.
Check the wires connecting your phone to the phone socket are fitted securely and in good condition. You can also try using a different phone cable to see if the original cable is causing the problem.
If you've recently connected a TV box, new router or a new phone, try reversing the changes. If this resolves the issue, add devices back into your set-up one at a time to find out which one is causing the problem.
Make sure none of your phones are off the hook, then test your line with a different handset altogether to see if this fixes the issue. If you're using a cordless phone make sure the batteries are fully charged.
If you can hear someone else's telephone calls when you pick up your phone, you may have a crossed line. Simply dial 1 7 0 7 0 from your landline to relay the number you're still connected to and fix the problem.
Instead of speed dialling, try dialling the phone number instead to see if you're able to connect.
Testing a phone by directly plugging it into your master socket is the final check to see if the fault is in your home. It takes a few minutes and all you need is a Philips screwdriver. For more information, see What is a test socket?.
Have you recently set up call divert? If so you won't be able to receive calls on your home phone till it's removed for more information and how to use see About Call Divert
no dailling tone, no dialling tone
Our experts are here to help, select one of the following contact options:
View your bills, keep tabs on your usage and message our team.
Problem with your connection? Run a health check on your line.
To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.
- Your full name
- Your TalkTalk Phone or mobile number
- Your Signature
TalkTalk Correspondence Dept
PO Box 675
All letters will be sent to the primary billing address unless stated otherwise. Please also include the best way to contact you about your query, such as your contact phone number or contact address.
Call us for free on: 0345 172 0088
Make sure you have your account details to hand when you call.
Calls are free from your TalkTalk phone, our customer services team are available 8am-8pm, Technical Support 24/7 every day. If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0345 1720088