When you cancel your TalkTalk services, we’ll confirm the date your service is due to end. If you pay via Direct Debit, please keep this active to make your final payment easier or allow us to refund any credit much quicker.
What bills can I expect to receive?
If you have requested to transfer your Full Fibre (FTTP) service to another provider, you will continue to be billed by TalkTalk until your service is transferred. Please see the details below:
Bill before your disconnection date
If your usual bill date is before your service is due to cease, we will pause your billing for up to 30 days. This means that you will not receive a bill with a full month’s charges. Your next bill will be your Final Bill.
Final bill – After service is disconnected
The first bill after your disconnection date is your final bill. It will show:
- Charges from your last bill up to your service end date.
- Calls or TV purchases up to your service end date.
- Any early termination charges
In addition, we may move your next bill date to allow you to receive your final bill sooner. If you have a credit on your account after you receive your final bill, you can request a refund through My Account.
Bills after your final bill
In some circumstances, you will receive another bill after your final bill. This would normally be due to:
- Calls or TV purchases up to your disconnection date*
- Any admin charges, such as Direct Debit rejection or missed payments
- Charges for any equipment that has not been returned to us
- Charges for TalkTalk Mail Plus
You may also receive a bill to show your final bill has been paid.
*Calls and TV purchases may be charged up to 3 months after the usage date.
If you have requested to transfer your Full Fibre (FTTP) service to another provider, you will continue to be billed by TalkTalk until your service is transferred. This means that if your normal bill date is before your service ends, you will receive a bill before your disconnection date.
BILL BEFORE YOUR DISCONNECTION DATE
If your usual bill date is before your service is disconnected, you will receive your monthly bill as normal. This will include:
- Package and Boost charges for the full month ahead
- Calls or TV purchases
FINAL BILL – AFTER SERVICE IS DISCONNECTED
The first bill after your disconnection date is your final bill. It will show:
- Credit for any package and Boost charges after your disconnection date
- Calls or TV purchases up to your disconnection date
- Any early termination charges
In addition, we may move your next bill date to allow you to receive your final bill sooner. If you have a credit on your account after you receive your final bill, you can request a refund through My Account.
BILLS AFTER YOUR FINAL BILL
In some circumstances, you will receive another bill after your final bill. This would normally be due to:
- Calls or TV purchases up to your disconnection date*
- Any admin charges, such as Direct Debit rejection or missed payments
- Charges for any equipment that has not been returned to us
- Charges for TalkTalk Mail Plus
You may also receive a bill to show your final bill has been paid.
*Calls and TV purchases may be charged up to 3 months after the usage date.
What bills can I expect to receive?
If you have requested to transfer your Full Fibre (FTTP) service to another provider, you will continue to be billed by TalkTalk until your service is transferred. Please see the details below:
Bill before your disconnection date
If your usual bill date is before your service is due to cease, we will pause your billing for up to 30 days. This means that you will not receive a bill with a full month’s charges. Your next bill will be your Final Bill.
Final bill – After service is disconnected
The first bill after your disconnection date is your final bill. It will show:
- Charges from your last bill up to your service end date.
- Any early termination charges
In addition, we may move your next bill date to allow you to receive your final bill sooner. If you have a credit on your account after you receive your final bill, you can request a refund by chatting to us in the TalkTalk PLUS app.
on your mobile phone to load the TalkTalk PLUS app.
Chat to us
If you need further assistance with your TalkTalk PLUS service, chat with our PLUS support team.
Bills after your final bill
In some circumstances, you will receive another bill after your final bill. This would normally be due to:
- Any admin charges, such as Direct Debit rejection or missed payments
- Charges for any equipment that has not been returned to us
You may also receive a bill to show your final bill has been paid.
Need to speak to someone?
Let us know if you're still looking for help with your query.
We appreciate your feedback, why not take a moment to review our service by
completing a Trustpilot survey.
Sorry this article didn't help...
You can chat with us seven days a week. Alternatively, check out Contacting TalkTalk for other ways to talk to us.
Still need help?
We have a reduced support team available at the moment, which means the wait times to speak to us may be longer than usual. Why not manage your account or get help with your services online using one of the below options