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Your final bill

When you cancel your TalkTalk services, we’ll confirm the date your service is due to end. If you pay via Direct Debit, please keep this active to make your final payment easier or allow us to refund any credit much quicker.

 

What bills can I expect to receive?

If you have requested to transfer your Full Fibre (FTTP) service to another provider, you will continue to be billed by TalkTalk until your service is transferred. Please see the details below:

 

Bill before your disconnection date

If your usual bill date is before your service is due to cease, we will pause your billing for up to 30 days. This means that you will not receive a bill with a full month’s charges. Your next bill will be your Final Bill.

 

Final bill – After service is disconnected

The first bill after your disconnection date is your final bill. It will show:

  • Charges from your last bill up to your service end date.
  • Calls or TV purchases up to your service end date.
  • Any early termination charges

In addition, we may move your next bill date to allow you to receive your final bill sooner. If you have a credit on your account after you receive your final bill, you can request a refund through My Account.

 

Bills after your final bill

In some circumstances, you will receive another bill after your final bill. This would normally be due to:

  • Calls or TV purchases up to your disconnection date*
  • Any admin charges, such as Direct Debit rejection or missed payments
  • Charges for any equipment that has not been returned to us
  • Charges for TalkTalk Mail Plus

You may also receive a bill to show your final bill has been paid.
*Calls and TV purchases may be charged up to 3 months after the usage date.

 

If you have requested to transfer your Full Fibre (FTTP) service to another provider, you will continue to be billed by TalkTalk until your service is transferred. This means that if your normal bill date is before your service ends, you will receive a bill before your disconnection date.

 

BILL BEFORE YOUR DISCONNECTION DATE

If your usual bill date is before your service is disconnected, you will receive your monthly bill as normal. This will include:

  • Package and Boost charges for the full month ahead
  • Calls or TV purchases

FINAL BILL – AFTER SERVICE IS DISCONNECTED

The first bill after your disconnection date is your final bill. It will show:

  • Credit for any package and Boost charges after your disconnection date
  • Calls or TV purchases up to your disconnection date
  • Any early termination charges

In addition, we may move your next bill date to allow you to receive your final bill sooner. If you have a credit on your account after you receive your final bill, you can request a refund through My Account.

 

BILLS AFTER YOUR FINAL BILL

In some circumstances, you will receive another bill after your final bill. This would normally be due to:

  • Calls or TV purchases up to your disconnection date*
  • Any admin charges, such as Direct Debit rejection or missed payments
  • Charges for any equipment that has not been returned to us
  • Charges for TalkTalk Mail Plus

You may also receive a bill to show your final bill has been paid.
*Calls and TV purchases may be charged up to 3 months after the usage date.