11 Billion pounds is stolen across the globe each year by fraudsters, it’s a growing problem that we want to put an end to.

Scammers use tactics that involve phone calls that sound genuine and emails that look official, so it’s important to familiarise yourself with some of the common types of fraud.

Don't forget, if in doubt...

Hang up

Think calmly about what you are being told, ask yourself if it makes sense. Don’t give out any personal details. If it feels wrong, hang up.

Make tea

Making a cup of tea is the perfect opportunity to get away from the phone, pause and reflect on what to do next.

Call back

If the caller claimed to be from a company, call the official number (not the number you were called by) and ask whether they’ve called you.

Stay safe from scammers. Remember we will...

NEVER use your TalkTalk account number to prove a call is genuine.

NEVER ask for your full password - we'll only ask for two digits to protect your security.

NEVER ask you to send us money through services such as Moneygram or Western Union.

NEVER ask for your bank details to process a refund - if you're a customer, we already have them.

What's New?

Check out the latest news & updates from our team about what we're doing to beat the scammers and scammer tactics, you can select one of the following tags to help filter your selection:

Make a difference

Did you know we’ve blocked over 1.4 million scam calls this year?

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Callsafe...

Our new, free security feature that works in the background to help stop unwanted callers from reaching you.

More info

Let's beat the scammers

With 2.5 million homes targeted each month, we are doing all we can to make sure you don’t fall prey to a scam.

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CallSafe developments needed

submitted by: jsf318

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