£75 charge for missing an engineer who came and fixed the issue!

[Vicky047]

I got a £75 charge because I missed an engineer's visit on 17/01/26. However, this is wrong as the engineer came on 17/01/26, spent 30 minutes and he fixed the problem (change of a cable externally). It's in my records. You sent me a message on 17/01/26 that the problem is now fixed. Could you please remove this charge from my bill? Your online chat, telephone line and WhatApp app aren't working today. I couldn't contact anyone. Thanks

[mandisa1-TT]

You are most welcome and thank you:)
Should you need further assistance, please do not hesitate to chat back.

Bye for now and take care.

[Vicky047]

Thank you so much. YOU ARE THE BEST! Much appreciated. Have a good day. 

[mandisa1-TT]

Thank you so much, I have manually made the adjustment of £75.00, you should be able to see this via your online my account under transactional history. 
After 24 hours you can request for this to be refunded to your bank account, you can do this on your My account.

[mandisa1-TT]

Hey there @Vicky047 I am sorry to hear the credit still has not been added, I will have to manually add it for you. Kindly bear with me while I have this resolved for you.

[Vicky047]

Hello. My refund hasn't appeared in my Talk Talk account yet. Could you please check what is going on? Thanks

[mandisa1-TT]

You are most welcome:)

[Vicky047]

ok, I'll wait until tomorrow. Thanks for your help. 

[Vicky047]

I found it. Thanks

[mandisa1-TT]

Thank you so much for the support @Gliwmaeden2 

[Gliwmaeden2]

@Vicky047, best to wait till tomorrow as advised above.

But this article tells you about Transaction History:

https://help-centre.talktalk.co.uk/Billing_and_Payments/Check_my_bills_and_usage/Your_transaction_hi...

[siphosethu-TT]

Please wait till the end of today as today is the last day, if it doesn't come in, we will do it manually tomorrow. 

[Vicky047]

Where is the transactions history? I can't find it. I use a desktop login. Thanks

[Vicky047]

Yes, I've checked my Talk Talk account, not my bank account. Thanks

[siphosethu-TT]

That's correct, please do as @Gliwmaeden2 advised as the information is right.

[Gliwmaeden2]

See if you can check in Transaction History in My Account, @Vicky047.

It tends to show up there, but not itemised in the main billing area till next month's bill is drawn up. 

[siphosethu-TT]

Hi there @Vicky047, allow me to check that for you. I hope you aware that the amount usually gets sent to your TalkTalk account and not your actual bank account. 

[Vicky047]

Good morning.

Unfortunately, my refund hasn't been completed yet. Could you please check why and when it is going to take place?

Many thanks

[Thabile-TT]

Hi there @Vicky047 you are welcome and @Gliwmaeden2  thanks for support.

[Gliwmaeden2]

As I mentioned in my first reply, @Vicky047, you actually have the option of simply leaving it in My Account  - subsequent billing is adjusted accordingly till that's used up.

Talktalk doesn't ever pay directly back to the bank account of the customer, even when people leave. 

So the customer needs to actively choose to claim it back from their My Account, to return it to their own bank account. 

[Vicky047]

Thanks so much for your help today. I really appreciate it! 🙂