I agreed to an FTTP upgrade (18 month’s duration) on the 26th November 2021 which also included a calls boosts package. There was then a delay in the FTTP installation which appears to have created an imbalance between the end dates of the two elements. As a consequence I’m concerned about call boost charges being applied for this interim period.
I’m seeking to synchronise both elements with TT or an alternative provider. Therefore, can you please confirm;
1) Call boosts can be removed via ‘My Account’.
2) The earliest point where I can end the FTTP portion of my TT contract without incurring costs?
Thank You.
