We are really sorry about all of this, please hang in there while we fix this and, in the meantime, you can use the options below when you want to pay.
Really disappointing and frustrating that TT have not yet managed to fix the card payment system. Somewhere on the forum it was noted this was due to 'essential maintenance' obviously not true, I'm sick of being spun a yarn. Also there are still numerous points and telephone message information that refer to setting up a recurring card payment, which you have not been able to do for a long long time. Despite being in the communication business TT's communication still leaves much to be desired. So time consuming, to try and pay the bill, it's only thanks to this forum that I found the phone number despite many searches of various contact pages on the website. Come on TT get it together and make it easy for us to pay you!
Thanks, yes I have already spoken with the TT customer services department about this issue which appears to be an ongoing concern as it's been a problem for a number of weeks, judging by previous comments on this forum.
I have now made the payment using the automated telephone line option and will check my account in 24 hours to confirm successful.
Hi there @capers62, yes you can call our automated line, and they will be able to assist you further.
Here is the number to our customer service department 03451720088 who will be able to assist you moving forward, you can contact them between the times Monday - Friday 9am - 7pm; Saturday - 9am - 6pm; Sunday - Closed
should you require further assistance to start your thread please click the Browse button, then Help with Your Service and select the appropriate category. You will then see a Blue Button "Start A Topic", thanks
Same problem with online payments not being possible from at least yesterday due to lack of option to enter card details. Spoke with customer service who informed me that this was a known issue as a result of essential maintenance, which will be completed "as soon as possible".
Was directed to settle my monthly bill via the automated telephone payment line as an alternative.
@T59555, I understand that you were having issues to paying your bills online. In addition, you made a call to our team and if I may kindly ask, was the team able to assist you with settling your bill?
