Compensation claim

[Matmxh]

Hello,

I have been trying to claim compensation for when my connection was delayed when switching to full fibre back in February.
I have spoken to many different members of your customer services teams over the last couple of months regarding this and I have been advised that a credit has been authorised and a credit will be in my account within 30 days.

I have been told i will receive £56.16 & have been sent an email as confirmation which states i would receive the payment within 48hrs? but i am still yet to receive the money? 

Please can somebody please look into this for me & tell me when i will receive this payment in my account?

[amahle-TT]

Thank you also for chatting in @Matmxh, should you require further assistance please do not hesitate to reach out to us. 

Have a good day and take care😊

[Matmxh]

Thats great news, thank you so much for your help with this, your amazing thank you ☺️ 

[Mandisa-TT]

Hi @Matmxh we have received a response from the credit processing team and they have approved the payment to be added on your account, an amount of £56.16 has been added, you will be able to view this on your myaccount. Thank you for your understanding and patience. 

[Matmxh]

Thank you ☺️ 

[ferguson]

Nice work @Mandisa-TT .  🙂

[Mandisa-TT]

Hi @Matmxh I have checked on your account and I do see that the status of the credit that was added is still on awaiting approval and it is over the turnaround time, I have spoken to my Manager and this has been escalated to the credit processing team to have this approved to be added on the account. I do apologize for this. The payment should be showing on your myaccount in 24-48hours. I realized the wait you encountered was an inconvenience. I can rest assure you, I have escalated this for you.

[ferguson]

Have you checked the transaction history in My Account as advised earlier?

[Matmxh]

Hello,

can anybody tell me the status of my claim please, i still haven’t received my compensation claim?

thanks you 

[angelique-TT]

You're welcome. Yes, this is normal. The credit needs to go through an approval first. Once it has been approved you will be able to see it on MyAccount. 

[Matmxh]

Thank you for looking into this for me.

is this normal as my email states it was credited & would show in 48hrs?

just confused as to why talktalk do it this way as its very confusing.

thanks.

[Matmxh]

 

[angelique-TT]

I can confirm that the credit is still awaiting approval. 

[angelique-TT]

Good morning Matmxh. I will look into this for you.