Hi
I had no landline and slow, or no internet service from 20th November until 2nd December 2025, when the Openreach engineer cleared the fault. Fault report number REP 16230522.
I was originally charged £75.00 in error for engineer visit, which has since taken off my bill, after I complained. I didn't automatically get any compensation for loss of service, so again had to complain and was given £16.59 off my latest bill. Onlooking at OFCOM's website I see I should get £9.98 per day, so how do you get £16.59? Please could you explain why I have only been given £16.59 credit. I am totally fed up with having to keep complaining. I have all the transcripts of the live chats about this.
