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Complaint

Dumps46
First Timer
Private Message TalkTalk
Private Message TalkTalk

Message 2 of 2

I am raising a complaint about the way the are dismally failing to both sort out my complaint and deliver items that should have arrived 2 weeks ago. They send you around in circles and then fail to ring back when they should. They then blamed me for not being in when I had already told them on chat and phoned to say the time THEY  selected I was not going to be in! What started as a simple request to replace a very small talk talk D LINK Component is turning into a total shambles.

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1 REPLY 1

Gondola
Community Star
Private Message TalkTalk
Message 1 of 2

You're making a complaint about the way your complaint is being handled? So have you followed the Complaints process (link at the bottom of the page) and do you have a Complaints Manager appointed to help resolve any issues?

 

If you already have a Complaints Manager appointed then TalkTalk Support staff here are instructed to leave all discussions to the Complaints Manager.

GondolaCommunity Star 2017-2024

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