HI @Anonymous
This is a bit of a long thread opening post, but has no real detail in it. If you want out of your contract, then only TalkTalk can help with that. If you want your service restored to what it should be, then this is the place for non-scripted help.
Assuming the latter, I have no knowledge of what has been done in the past, as I am a customer as well.
Please can you elaborate by answering these few questions:-
1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What is the exact status of the lights on the front of the router when this happens?
3. If you have any wired connections, are they affected in the same way as wireless ones?
