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Anonymous · ‎04-09-2023

Deleted due to unhelpful responses

Gliwmaeden2 · ‎04-09-2023

Staff on the forum are nor authorised to cancel your contract, @Anonymous.

Nor is Chat.

You must ring the LOYALTY team on 03451 720088 (9am till 7pm Monday-Friday, till 6pm Saturday.

Staff can then check that it is being processed, so I'll move this to the billing section for you.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

KeithFrench · ‎04-09-2023

I will escalate this for you now.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support

Anonymous · ‎04-09-2023

Deleted

KeithFrench · ‎04-09-2023

Then you will have to contact TalkTalk.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support

KeithFrench · ‎04-09-2023

HI @Anonymous

This is a bit of a long thread opening post, but has no real detail in it. If you want out of your contract, then only TalkTalk can help with that. If you want your service restored to what it should be, then this is the place for non-scripted help.

Assuming the latter, I have no knowledge of what has been done in the past, as I am a customer as well.

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What is the exact status of the lights on the front of the router when this happens?
3. If you have any wired connections, are they affected in the same way as wireless ones?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support