Hi. I need some advice/help. I’ve raised a query over live chat about a £75 engineer charge that’s about to leave my bank account but have heard nothing back. A week or so ago our broadband went down and I contacted live chat who did a load of checks and then said we needed an engineer. I questioned saying friends of mine locally were saying their broadband wasn’t working either but they insisted on an engineer and I was told there could be a charge if they found out we’d done something to the box (which we haven’t). Engineer came out and all is well but we’ve been charged - I’m guessing now having looked because there was no fault with our equipment (like I stressed to the live chat agent - I have screenshots!). I can’t seem to get anywhere on the phone and no one has got back to me, and I can’t seem to get anyone to help me. I don’t think I should have been charged because a) I said I didn’t think we needed an engineer and b) because the reason for the charge was not made clear (which is obvious from the chat). Can anyone give me any advice about what to do? It’s a lot of money I wasn’t expecting to pay out and I don’t know what to do at this point.
Em
