How to Query a Mobile Phone Bill?

[havers100]

Can someone please advise how to get onto live chat to question my charges for the mobile? I am already logged into my talktalk account and clicking on the chat now button from my account page but it is saying that I either need to log in (but I am already) or go back to the previous page but there is nowhere to log into live chat on the previous page? Many thanks

[Gliwmaeden2]

Check that you are trying to contact them during the festive period opening hours, @havers100.

You should not need to be logged in.

They can clear security with you at the time. If you have trouble accessing the page, try a different browser  / disable ad blockers  / enable pop ups.