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Get tailored support with your TalkTalk account and bills.

How to Query a Mobile Phone Bill?

havers100
First Timer
Private Message TalkTalk
Message 2 of 2

Can someone please advise how to get onto live chat to question my charges for the mobile? I am already logged into my talktalk account and clicking on the chat now button from my account page but it is saying that I either need to log in (but I am already) or go back to the previous page but there is nowhere to log into live chat on the previous page? Many thanks

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1 REPLY 1

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 1 of 2

Check that you are trying to contact them during the festive period opening hours, @havers100.

 

You should not need to be logged in.

 

They can clear security with you at the time. If you have trouble accessing the page, try a different browser  / disable ad blockers  / enable pop ups.

 

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Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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