Hello,
I have tried to cancel my account Today and I could not, that was not the first time.
I had to confirm a bunch of information(including part of my password, which is something no company should ask a customer by phone, passwords should always be encrypted), so, I am canceling my direct debit, since I could not cancel my plan by phone, because one of the things that I was asked was "wrong", the interesting thing is that I ask giving all the information based on my web profile. Please cancel my plan, just cancel it and give me the address that I can send the equipment back, my direct debit is already canceled.
Please, do not ask me to call you again, I don't want to speak with anyone, I just want to cancel my account, that's all, if you can provide a way to subscribe online, you should be able to do the same for canceling the plan.
