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Your Account

Get tailored support with your TalkTalk account and bills.

I'd really like to be able to see my bills

vadek
Whizz Kid
Private Message TalkTalk

on ‎24-01-2026 01:28 PM

Message 29 of 29

All I get is spinning dots and the word Loading. I normally use Firefox but I've also tried Edge. It would help if TT attached the full bill to the email that they send me as I'm unable to access most of their website using a browser.

TalkTalk - My Account - Latest Bill is not available to me. And yes, I've turned all my ad and tracking blockers off.

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28 REPLIES 28

Gliwmaeden2
Community Star
Private Message TalkTalk
In response to fr8ys

on ‎24-01-2026 03:23 PM

Message 21 of 29

It's not immediately obvious when you first look on Google Play, for example, @fr8ys.

 

It took a bit of digging to find this, @vadek:

 

1000031268.jpg

 

I've never been told by Talktalk that it should work for me, yet the app states it's compatible with both my older and new phones.

 

So not very clear for customers....

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

fr8ys
Community Star
Private Message TalkTalk
In response to vadek

on ‎24-01-2026 02:57 PM

Message 22 of 29

If you read the description, the app is not currently available to all customers.

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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vadek
Whizz Kid
Private Message TalkTalk

on ‎24-01-2026 02:28 PM

Message 23 of 29

Apparently I'm "not a TalkTalk app customer". Huh? Another dead end. Surely downloading, installing and logging in would make me a TalkTalk app customer. Nope! I give up. Bad review on Trustpilot to come, to join all the others.

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vadek
Whizz Kid
Private Message TalkTalk
In response to fr8ys

on ‎24-01-2026 02:11 PM

Message 24 of 29

Trust me I've been through this before. I ended up having to use a Linux notebook with Google DNS. I'm trying to avoid this as it's a pain. I've just downloaded the TalkTalk app to my phone - despite its awful rating - to see if I can get at my bills that way.

I've been with TT for many years and have been happy with their actual broadband service, but I hate their website with a vengeance, both before and after the redesign. They're doing something behind the scenes which my Windows computers (and Chromebook) just don't like.

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fr8ys
Community Star
Private Message TalkTalk

on ‎24-01-2026 02:05 PM

Message 25 of 29

Try downloading a different browser and try using this without installing any add-ons or extensions.

 

Your existing browser may be holding some residual code in it's cache despite disabling your pop-up and ad blockers.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
0 Likes

vadek
Whizz Kid
Private Message TalkTalk
In response to Gliwmaeden2

on ‎24-01-2026 01:41 PM

Message 26 of 29

Thanks. I clicked the chat icon, selected Billing, which displayed some info. Then I clicked Bill Support Centre and ... nothing. I hate the TalkTalk website so much.

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎24-01-2026 01:37 PM

Message 27 of 29

Opening hours are here, @vadek:

 

https://help-centre.talktalk.co.uk/Billing_and_Payments/Something_else/How_to_contact_TalkTalk_Broad...

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
0 Likes

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎24-01-2026 01:36 PM

Message 28 of 29

If you need information more urgently, @vadek, contact billing today or use Chat. 

 

Forum staff are not back on here before Monday. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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