Incorrect TalkTalk package on my account

[blue_pearl]

Hi, I hope this error can be corrected by TT support on here, as I can't currently renew my Full Fibre 150 contract online. I upgraded from TalkTalk ADSL broadband to TalkTalk Full Fibre 150 (data only) back in March 2022 with an 18 month contract. However, my TalkTalk account dashboard currently says I'm using 'Fast Broadband' via copper line ADSL, which is incorrect, and only gives me the option to renew that or upgrade to fibre by telephone.

[kanya-TT]

Thank you, please contact them to sort this out as soon as you can. 

Kanya

[blue_pearl]

Hi Kanya, I've read the message. Thanks for your help.

[kanya-TT]

Thank you @blue_pearl. I am not sure if you have viewed your private message sent to you by me. if you have, can you respond back please as we have mentioned some account specific information.

Kanya

[blue_pearl]

Hi, yes that's correct - I'm currently on Full Fibre 150. 

[Gliwmaeden2]

They want to recontract the Full Fibre package, @kanya-TT.

@blue_pearl, did you never view your bill online to pick up on this meanwhile? My Account should have been updated to show the newer contract long ago!

You won't get the best deals anyway through "offers and upgrades" in My Account and are always advised to phone Retentions / the Loyalty team / Better Value....or whatever they choose to call the department on any one day....on 03451 720088 or use Chat. 

[kanya-TT]

Hey there, @blue_pearl. Thank you for getting in touch, we'd like to assist you. So just to confirm you want to recontract the same package right?

Kanya