Incorrectly charged £75 for Engineer visit, was told fault was with Talk Talk Router

[breakingzero1]

NOW RESOLVED. We had an engineer visit due to no internet. The engineer said the router was at fault and that he would request a new one to be sent out. Swapped the routers, problem fixed. Sent the old one back. I'm not sure how this falls under the criteria for being charged?

Edit - After multiple live chats, I have now been refunded the £75

[mandisa1-TT]

You are most welcome:)

[breakingzero1]

Hi Mandisa, I'm happy to report I have talked to the team on live chat and apparently the refund is now being actioned. Thank you anyway. 

[mandisa1-TT]

I'll investigate this for you and get back with feedback on what's happening okay @breakingzero1. 

[breakingzero1]

Hi @mandisa1-TT - can you help? I've had a ticket open since Friday and was told it would be resolved within 24 hours - which it hasn't - I'm increasingly concerned I'm going to be charged for this. 

[mandisa1-TT]

Thank you so much for the support @Gliwmaeden2 

[durbanite]

Changed but was communicating that I had same issue not looking for help 

[durbanite]

I was joining the conversation not expecting any response 

[Gliwmaeden2]

You cannot use another customer's thread for help, @durbanite as explained above to Boundser.

Please return to the message board and click on start a topic to begin your own. 

[durbanite]

Same issue .

[breakingzero1]

@amahle-TT details updated

[ferguson]

@Boundser 

Please start your own topic. But also check transaction history, any credit should be shown there. 

[breakingzero1]

Details updated. In a live chat that went nowhere, I was told the engineer had registered the fault as having to do with our wiring - but this is not the case - he clearly stated a new router would solve the problem, and ordered us one - the new router has solved the problem. No other work was undertaken.

[Boundser]

Exact same thing as happened to me, spent over a hour today on the stupid chat assistant thing to sort it out, was told £75 will be credited to my account, Bill is due to go out end of this month and just looked and charge is still showing so I’m expecting more hassle yet to get it sorted

[amahle-TT]

Hi there @breakingzero1, we are sorry for this, and we will look into it for you, but first please do update your details such as your account/ landline number in your community profile, thanks.