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Tuesday
In order to view itemised billing I have to connect to 'View My Bill'.
When I click on 'View my Bill', a small circular icon(?) goes round and round and round, never opening the required page.
I would be interested if any other T.T. customers have had the same problem and would welcome any suggestions.
Thanks!
36 minutes ago
I hope that you can find a suitable solution. In my friend's case, I have no idea why Opera works & Chrome, Edge orFirefox doesn't. He has an iPhone & that works OK via Safari, so it can't be totally a TT issue.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
yesterday
Thankj you again Keith. I will have a chat about your latest suggestion with a couple of friends at our local hostelry.
yesterday
Thanks for your latest suggestion and I will talk about it with a couple of friends in our local hostelry who know much more about this than I do.
yesterday
Yes thanks - unfortunately no joy.
yesterday
I went to investigate this for a friend today, and whilst none of my suggestions worked, what did work the first time & every time, was to use the cross-platform Opera browser. During the installation, I told it not to import any settings from his other browsers. It can be downloaded via:-
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
yesterday
Have you tried it with another device though? Other people with this have been able to download their bills fine like that.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
yesterday
Thank you for your suggestion(s), which I have put into effect, but the problem persists.
It is now the time to click on the 'Thinking of leaving?' link...
Tuesday
This is usually due to an issue with your web browser. It can be caused by various things such as:-
Try another device.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?