Cancelling Contract Question

[Dave.S1]

Afternoon all,

My contract comes to an end 27May, I have had a conversation with the loyality team concerning leaving, but didn't get an actual answer to a question, If I cancel my contract, when would I not be charged an early termination fee?

Thanks in advance

Dave

[Kingsto]

Thanks. Whole system is, frankly, confusing. Will start a new thread. Thought it was a community with interaction. 

[Gliwmaeden2]

If you need help with your service, @Kingsto, please go to the relevant message board and click on start a topic. 

[Kingsto]

I'm at the point of doing the same. Not so much to swallow, but really fed up of the poor quality and bad service. Good luck to you!

[AllyM]

@lestay ,

If you want to cancel, you will have to phone the general customer service number and ask to speak to the Loyalty Team, as advised to the previous poster.

If, on the other hand, you want staff on this forum to help you with your issues, you will have to start your own topic and explain what your problem is.

[lestay]

I just want out of my contract with talktalk, I know it will cost as there is about 2 years to run , but I cannot take anymore of this nonsense from them. I will have to bite the bullet and pay for peace of mind.

[Arne-TalkTalk]

@Noel6 all the loyalty team on 03451720088 they can process this for you.

[Noel6]

I m cancelling my account 

[edwardhyde02]

Gliwmaeden2. - do you work for taktalk?

[Dave.S1 · Accepted solution]

Thanks for the reply Gliwmaeden2, 

They gave me the early termination fee today, but wanted to double check the 30 day part as it was avoided. 

Regards

Dave

[Gliwmaeden2]

It seems to be OK within the last 30 days, @Dave.S1  - not more than that, so you are still too soon. To avoid paying any of the out of contract price, you need to get it just right, so wait for a reply from staff to be absolutely sure.

If you are not doing a straightforward switch to an Openreach copper based [FTTC] service you will need to definitely phone Talktalk to arrange the end date.

See here:

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737

If you don't cancel at all, the service just rolls on at full price.

Staff are on here during the day Monday to Friday.