Itemised Billing

[DorsetRover]

In order to view itemised billing I have to connect to 'View My Bill'.

When I click on 'View my Bill', a small circular icon(?) goes round and round and round, never opening the required page.

I would be interested if any other T.T. customers have had the same problem and would welcome any suggestions.

Thanks!

[KeithFrench]

Hi @DorsetRover 

You are very welcome, glad it has worked for you.

[DorsetRover]

Just to let you know that I have just installed Opera on an older lap-top, signed on to TalkTalk, My Account, Billing, Itemisation and lo & behold - It's there.

So, a big thank you for that recommendation.

THANKS - Mike

[KeithFrench]

I hope that you can find a suitable solution. In my friend's case, I have no idea why Opera works & Chrome, Edge orFirefox doesn't. He has an iPhone & that works OK via Safari, so it can't be totally a TT issue. 

[DorsetRover]

Thankj you again Keith. I will have a chat about your latest suggestion with a couple of friends at our local hostelry.

[DorsetRover]

Thanks for your latest suggestion and I will talk about it with a couple of friends in our local hostelry who know much more about this than I do.

[DorsetRover]

Yes thanks - unfortunately no joy.

[KeithFrench]

I went to investigate this for a friend today, and whilst none of my suggestions worked, what did work the first time & every time, was to use the cross-platform Opera browser. During the installation, I told it not to import any settings from his other browsers. It can be downloaded via:-

https://www.opera.com/?utm_campaign=%2300%20-%20WW%20-%20Search%20-%20EN%20-%20Branded&utm_content=3... 

[KeithFrench]

Have you tried it with another device though? Other people with this have been able to download their bills fine like that.

[DorsetRover]

Thank you for your suggestion(s), which I have put into effect, but the problem persists.

It is now the time to click on the 'Thinking of leaving?' link...

[KeithFrench]

This is usually due to an issue with your web browser. It can be caused by various things such as:-

• Clear the cache & allow all cookies on TT sites
• adblocker - do not use on TT sites
• Pop ups should be allowed on all TT sites
• Do not use the browsers Incognito or In Private mode on this site

Try another device.