We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Your Account

Get tailored support with your TalkTalk account and bills.

Leaving TalkTalk

CJT80
Whizz Kid
Private Message

Saturday

Message 3 of 3

I have recently found out from Openreach that I can now get FTTP internet to my home. With this in mind it maybe time to bid TalkTalk farewell.  This is purely because I could be offered a 30 day contract with another provider and I would prefer this over a longer 12/18/24 Month contract.  IF I decide I want to move I am aware I will be ceasing my service with TalkTalk (and probably migrating the phone number over to VoIP) does TalkTalk charge and cease fees for stopping all services on an account/line?

 

Thanks in advance.

 

CJ 

Labels:
0 Likes
2 REPLIES 2

CJT1980
Conversation Starter
Private Message TalkTalk
In response to fr8ys

yesterday

Message 1 of 3
@fr8ys wrote:

You would only be charged a fee if you are still in contract. Also you'd be best giving notice yourself as a double check your service is cancelled.

 

I'm intrigued. Who is offering a 30 day contract? The set up fees for 30 days would not be viable to an ISP if you were to leave after 30 days.

 

You can view what upgrades are available to you within my account, but for the best deals and offers you should call and ask for the Loyalty Team.

 

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

@fr8ys 

I am 100% out of contract so it seems like no fees would be charged in that case.

 

"I'm intrigued. Who is offering a 30 day contract? The set up fees for 30 days would not be viable to an ISP if you were to leave after 30 days." At least two other providers both of whom I have either had contracts with or currently have products with.

 

There is of course an activation fee, but this no doubt covers their own costs. 

 

I'll have a look online for my upgrade options, and then call the Loyalty Team as and when the time comes to move to FTTP. 

 

Thanks again. 

fr8ys
Community Star
Private Message TalkTalk

Saturday

Message 2 of 3

You would only be charged a fee if you are still in contract. Also you'd be best giving notice yourself as a double check your service is cancelled.

 

I'm intrigued. Who is offering a 30 day contract? The set up fees for 30 days would not be viable to an ISP if you were to leave after 30 days.

 

You can view what upgrades are available to you within my account, but for the best deals and offers you should call and ask for the Loyalty Team.

 

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
© TalkTalk 2024