My bill is too high

[cynthiafoster]

Why am I paying £49.91 per month for broadband? I have tried to call, but no one answers the phone. Talk Talk is taking advantage of me by charging me this amount. If my bill does not go down, I will be changing my provider.

[ferguson]

We have no idea what services you are signed up for, but if you have not regularly taken advantage of renewal offers then the chances are that there are better deals available to you. Which number have you been calling? The regular customer service number at 0345 172 0088 generally presents you with you a number of automated options to start with: say "thinking of leaving" when prompted and that should get you through to the loyalty team.

[nomfezeko-TT]

Hi there @cynthiafoster , thank you for reaching out to us regarding your broadband charges. I understand your frustration with the current monthly fee of £49.91, especially if you feel that it is higher than expected. There could be several reasons for this charge, including the type of plan you are on, any additional services you may have subscribed to, or potential promotional rates that have expired. Let us look into this for you so we can have it sorted. When did you start noticing the difference with your monthly bill?

-Fez.