Hi,
Further to my phone call on the 10/09/24 regarding cancellation of my contract, as i am out of contract from the 12/10/24. Speaking to member of the team as i explained i was moving address and do not wish to continue with my current Talk Talk contract. A member of the team passed me through to lovely lady from the cancellation department, who did try persuading me to stay but was very understanding of the situation of me moving address and wouldn't be taking broadband with me. She then explained to me all of the cancellation protocol and said to me after my contract date ends that they will be sending me a return package and also explained if i do not return the equipment i will be liable for a surcharge of £50 and also the lady stated i would not be able to take my current telephone number with me, which is understandable as i do not use it all. Now i have received a letter from Talk Talk stating that as I'm out of contract, i will not have to pay any early termination charges, but still need to pay for your service until the new provider takes over, however, there will not be a provider taking over as I'm in the process moving properties as stated above and to the team member, also in the letter it states that i will be keeping the current landline number which is completely different information i received from the team member, however, it is possible that this letter could be an error. I hope this contract will be terminated in time as i do not want to be paying for broadband for any empty property and something that i will not be using,
Kind regards,
S Jaffa
