hello everyone
I would like to share with you my situation with a booked engineer.
I did a line test and it turned out that there is a problem with my talktalk connection. I booked an engineer's visit on July 25 because I had 2 days off work on July 25-26.
On July 25, however, the engineer was not there.
Talktalk sent me a message saying you're sorry and offering to rebook the engineer for another day.
I rebooked the engineer for July 26, but again he did not arrive.
I spent 2 days off work waiting for a booked engineer who never arrived and Talktalk didn't even bother to notify me.
On July 27, at 7:43 am, while at work, I received a message from an engineer that he would come to me between 8-8:30 am to fix the problem.
Engineer arrived while I was at work Talk talk sent an engineer to me without booking him first.
The engineer sent me a message saying no one was home and I have to pay 75 pounds in on my next bill.
Talktalk I ask is this a joke? Really??
Do you send engineers without booking when it suits you and you think someone is sitting at home waiting for them?
Fortunately, I have proof of everything in the form of messages from Talktalk and an engineer.
I called tech support and spoke to a manager but he didn't help me.
I just received an assurance that they will look into the case and I will get a reply on July 31, 2023
I also got my case number CMP-480978
Please help in this matter, also add screenshots
