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Price Increase

TrevorW1
Conversation Starter
Private Message

5 hours ago

Message 2 of 2

I have been with TalkTalk from the start and my account is Fibre 65 which includes fixed price plus.

For the last two years when discussing price with customer service I have always been told that as long as I remain on fixed price plus my price each April will only increase by CPI plus 3%. I am really angry that TalkTalk have now increased my price by £4 per month.

If you are not prepared to honour the fixed price plus deal I will have no hesitation to move elsewhere, there are plenty of deals out there and currently YouFibre is installing in my area with 200mb for for £20 per month.

Would you please investigate this for me and come back with an offer to stay on fixed price plus

Trevor Wassell
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1 REPLY 1

Gliwmaeden2
Community Star
Private Message TalkTalk

5 hours ago

Message 1 of 2

This cannot be tackled through the forum any more, @TrevorW1  - see the post at the top of any message board and in Community Star signatures.

 

Recent answers on here drew a blank, as Talktalk has understood Ofcom's ruling to mean that it is no longer possible to offer CPI related increases - only fixed £ amounts.

 

The best solution for people in this situation has been to renew their contract to take advantage of a lower starting price, despite fixed £ price increases. You need to be near the end of a contract [within 90 days] or out of contract to set this up without risking admin charges. 

 

Contact Talktalk's Loyalty team on 03451 720088 or Live Chat.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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