TopCashBack - Not Tracking

[antuk]

Hi,

I went through TopCashBack to order Full Fibre back in May, and it did not track properly. I raised a claim with TopCashBack and provided the TT order number however it was declined saying they TT were unable to locate it and have now come back with the following:

Do you possibly have an Account ID beginning with "N7", "N8" or "S0", followed by 7 digits?

This information may be found on your order confirmation email or we would otherwise recommend getting in touch with the retailers customer services who may be able to provide you with this information.

I cannot find any number beginning with N7, N8 or S0, the only numbers on my account start FTTP - can anyone help please

Thanks,

Anthony

[antuk]

Hello,

Can someone from TT please assist - ive tried calling a few times but no one in customer services seems to understand and trying to explain TopCashBack to them just confuses them,

Im being asked by TopCashBack to provide an Account ID beginning with "N7", "N8" or "S0", followed by 7 digits - can someone look this up on my account and message me please (or alternatively talk to TopCashBack directly for me)

Thanks,

Anthony

[antuk]

Ive updated my profile - can anyone from TT assist?

[Gliwmaeden2]

Usually Arne-talktalk says either account or phone number will work in the same box, and I can see it seems to have completed fine, @antuk, so all appears to be well!

[antuk]

I didnt see an account number field so ive added it to customer ID and the FTTP number to phone number, hope that works

[Gliwmaeden2]

Put that account number in your Community Forum Profile, @antuk.

Complete details by going via your avatar/name; settings. Personal Information. SAVE CHANGES. 

I'll move this to billing first you.

Please look out for a response from staff during the day (Monday to Friday).