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Unlimited UK Calls Boost

Veronika44
First Timer
Private Message

on ‎19-07-2023 07:16 PM

Message 8 of 8

Hello, Unlimited UK Calls Boost has been added into my recent bill. I can not find any option to remove it from my add-ons. I would like it to be removed from my account since I do not use the telephone please.

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7 REPLIES 7

ferguson
Community Star
Private Message TalkTalk
In response to Veronika44

on ‎19-07-2023 08:44 PM

Message 1 of 8

That's great, thanks for letting us know.  🙂

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Veronika44
First Timer
Private Message
In response to ferguson

on ‎19-07-2023 08:23 PM

Message 2 of 8

Thank you very much for your help, I managed to contact support and got my issue solved.

ferguson
Community Star
Private Message TalkTalk

on ‎19-07-2023 08:01 PM

Message 3 of 8

You should be seeing a blue chat button like this:

..

If you can't, then make sure pop up and ad blockers are disabled, or try a different browser. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Veronika44
First Timer
Private Message
In response to ferguson

on ‎19-07-2023 07:59 PM

Message 4 of 8

Sorry I do not see a start button option. I see the "Need to speak to someone?" part at the bottom of the page and when I press Yes, it just keeps loading without anything happening.

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ferguson
Community Star
Private Message TalkTalk

on ‎19-07-2023 07:53 PM

Message 5 of 8

Just click the Start button and choose your options from there, I suggest My Bill or My account in your case.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Veronika44
First Timer
Private Message
In response to ferguson

on ‎19-07-2023 07:46 PM

Message 6 of 8

It was added onto my bill on the 11th July. How do I contact support on live chat? Is it the yes or no option on the bottom of the page you linked? When I press it, it just keeps loading without anything happening. Do I just keep waiting for it to load? Thank you.

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ferguson
Community Star
Private Message TalkTalk

on ‎19-07-2023 07:36 PM

Message 7 of 8

I have moved this to the Billing section for you. Do you know how/why/when was it added? You can arrange for it to be removed by contacting customer services directly, details and opening hours are here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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