been charged wrong amount

[stevebl]

I took out 18 months contract with an Agent which he specifically, said  i would get the first 6 months free then it would stay the same price At £29,95, as i said i didnt want any in contract price rises and promiced that would be the case. 

My 6 months free is up, and so  the prise as risen to £33.57 for full Fibre 150.

Which department do i need to complain to, and do i go about it , will they do anything about ?

Thanks

Steve

[siphosethu-TT]

I'm really sorry about that, please use the link below if you wish to log a complaint. If you wish to discuss this with the better value team you can call in. Thanks

Raising a complaint

03451720088

Monday - Friday 9am - 7pm ; Saturday - 9am - 6pm ; Sunday - Closed

[stevebl]

Hi Customer support Team

Is this your only responce, Which i've put below, after looking into it.

FromTalkTalk Help & Support Community .To You​

Hi stevebl,

"I've just checked on your account and it seems like you were affected by the price rise of £2.23, meaning there was an increase to your bill by £2.23. Thanks"

siphosethu-TT (Support Team) posted a new reply in Billing on 18-08-2025 09:24 AM

As you can see in my oridginal post, below, your agent said "there would be no in contract prise rises"

I took out 18 months contract with an Agent which he specifically, said  i would get the first 6 months free, then it would stay the same price At £29,95, as i said, i didnt want any in contract price rises and promiced that would be the case. 

My 6 months free is up, and so  the prise as risen to £33.57 for full Fibre 150.

Which department do i need to complain to, and do i go about it , will they do anything about ?

Thanks

Steve

[siphosethu-TT]

I've just checked on your account and it seems like you were affected by the price rise of £2.23, meaning there was an increase to your bill by £2.23. Thanks

[siphosethu-TT]

Hi there @stevebl, allow me to look into this for you as this might have something to do with price change so please bare with me. Thanks

[ferguson]

OK, so it looks like if you have £33.57 less £3.62 then your first full bill next month will be £29.95. The support team will of course check this for you. 

[stevebl]

This was my latest bill:-

Your bill breakdown
Last month's bill
Amount charged                                                 -£ 8.82
Owed from last bill                                              -£ 8.82
Billing reference: TT0735884870    Billing date: 15/08/2025

This month's charges
Charges for Fibre 150 Data Only

15 Aug 25 - 14 Sep 25 Fibre 150 Data Only [1]                    (£ 33.57)              £ 14.45

Fibre 150 Data Only                                                                                             -£ 3.62
Total                                                                                                                          £ 10.83
Total due                                                                                                            £ 2.01

Important information[1] 
Your Free Fibre 150 Data Only
for 6 Months, saving you £19.12,
ends this month on 03/09/2025.

[ferguson]

@stevebl 

I suspect that first bill may include a part-month adjustment, have you checked the itemised breakdown on My Account? 

[fr8ys]

Hi,

As this is a billing query I have moved to the Billing Section.

You are in the staff's queue for a response.
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