still Not recieved first bill

[ben25]

Hi i joined talktalk with full fibre on 30th april still not recived my first bill

[ben25]

hi fibre internet working fine direct debit set up and i signed up online yet no bill generated and been live since 30th april

[Gliwmaeden2]

@ben25, have you selected online billing [it avoids getting the extra charge that goes with paper billing] and set up a Direct Debit?

Other ways to pay are listed here:

https://community.talktalk.co.uk/waystopay

Are your services running as normal? It might be a glitch with the setting up of your My Account  / Direct Debit, and a first DD can take a while to set up properly. 

I will re-escalate this thread for you, but it might be quicker to ask to speak to a member of the billing team directly via the Customer Service number: 03451 720088. 

[ben25]

hi i have still not had my first bill generated

[ben25]

hi yes please can this be checked as when i login to my account it says account restricted due to not payment of bill but no bill has been generated

[nomfezeko-TT]

Hi @ben25, thank you for reaching out to us regarding your first bill for your TalkTalk Full Fibre service. I understand that you joined us on 30th April and have not yet received your initial bill, and I’m here to assist you with this matter.

Typically, your first bill is generated within a few weeks of your service activation. However, there can sometimes be delays in processing. I recommend checking your email inbox, including your spam or junk folders, as the bill may have been sent electronically.

To ensure we resolve this for you, I can check your account status and provide you with an update on your billing, we will need to discuss this privately as we do not want to disclose any information in public. Is that fine with you?

If you have any further questions or need immediate assistance, feel free to get back us and we will be here to help. 

Thank you for your patience, and we appreciate your choice to be with TalkTalk!

Thanks,

-Fez.