2.4GHZ DEVICES KEEP DISCONNECTING

[akhilsete]

Hi, I have a couple of devices connected to my router that need 2.4Ghz and can’t use 5Ghz. These devices keep disconnecting from the router and won’t reconnect? Do I need a new router? Can I purchase a generic one to connect to TalkTalk? 

[KeithFrench]

Slow speed, intermittent dropouts, breaks in the signal, or no signal on some or all devices, might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a by-product of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

If you would like me to help you, please can you specify the make/model of TalkTalk router that you are using?

[Debbie-TalkTalk]

Hi akhilsete

I'm sorry to hear this.

Please can you update your Community Profile to include your name and TalkTalk landline number, we can then look into this further.

Thanks

Debbie