400kbs in Gerrards Cross Area, are we back in the early 2000s?

[RebeccaGroo]

Hi All,

I think the subject is self explanatory, firstly for a week the connection was 1.6MB - 1.7MB the absolute minimum guaranteed, which di per se is appalling considering it run the advertised and expected speed of 3.3 - 3.5MBs for over a year, however things happens so we thought: "It is Talk Talk it will probably be fixed in a couple of days", now it is 400kbs!!!

No particular adverse weather either, neither speed allow to work remotely let alone in the case of the current 400kb/s even do anything at all besides early 2000s level of browsing.

Any known issue? Else we just close the account with Talk Talk, we only have a bunch of months to get to the 2 years so who cares. 

We had BT for 10 years not a single day I can remember with the speed dropping at all, not event minimum guaranteed, it always worked as expected in a non third world country in one of the wealthiest areas around London to add to it.

Fault reference number generated after doing several speed tests (with screenshot taken to be used should we need to escalate this with ombudsman) REP-13142850

Extremely frustrating in 2023 to see this level of service on something so basic.

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

[ferguson]

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond. Please bear in mind that they won't be back online until Monday.