There are three stages to your overall speed:-
- The speed from the fibre or old broadband to your router is dictated by you guaranteed download speed of your package.
- The speed from a device to the router, or the Link speed. If connected by Ethernet cable this could be up to 1Gbps, if wireless this will depend on your Wi-Fi network card specification, the signal strength received from the router & the amount of Wi-Fi interference.
- A speed test is a test from your device to the internet and this will be limited by the slower of 1 or 2 above. As an example, if step 1 was 80Mbps and step 2 was 867Mbps, your speed test should be a bit less than 80Mbps.
Your problems would seem to be 2 above.
What make/model of router do you have and how is the device connected to it, Ethernet cable or wireless?
The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here
How to contact TalkTalk Broadband - TalkTalk Help & Support
