Access to Port 445 blocked

[ettasimone]

I'm working from home and my work IT have said that I need access to Port 445 in order to access the work drives and that this has been blocked by my internet service provider. Can someone help

[Debbie-TalkTalk]

Hi Loretta

Thank you, please let us know how you get on.

Debbie

[ettasimone]

Ok, I will do this on my lunch break. 

[Debbie-TalkTalk]

Hi Loretta

Please can you try powering down the router for a full 30 minutes and then testing again?

[ettasimone]

Hi, sorry for the delay, IT have tested and they say I still don't have access to Port 445 at home. Please would you have another look? Thank you.

[Debbie-TalkTalk]

Hi Loretta

I've made a change to your router firmware, please can you retest?

Thanks

[ettasimone]

Hello, sorry I have been in the office the past 2 days, but I am working from home tomorrow, could we do it then?

Thanks Loretta

[Debbie-TalkTalk]

Hi ettasimone

I need to make a change to your router firmware, will it be ok if I do this this morning?

We advise to leave the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes to update.

Thanks

[Debbie-TalkTalk]

Hi ettasimone

Thank you. I need to make a change to your router firmware, will it be ok if I do this this morning?

We advise to leave the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes to update.

Thanks

[ettasimone]

Hi, it is a TalkTalk Wi-Fi Hub router, is there any further information you need? 

I am connected to work using a VPN, I don't know what you mean by what client am I using. 

Thanks

[ettasimone]

Hi, yes I'm using a VPN connection and I have updated my profile, but I don't use my landline. 

[Debbie-TalkTalk]

Hi ettasimone

Are you using a VPN connection?

Please can you update your Community Profile to include your name and TalkTalk landline number.

Thanks

Debbie

[KeithFrench]

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. Are you connecting to your work via a VPN, if so which client are you using?