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Broadband help

For queries about your TalkTalk broadband service.

Unable to work from home as VPN will not connect

wnorton1
First Timer
Private Message

on ‎12-05-2023 05:26 PM

Message 5 of 5

Recently changed jobs and have a work laptop but cannot connect to the work VPN.  Have spoken to TalkTalk customer services twice today and they cannot help.  Have reset the router twice and still nothing.  My work IT Department said TalkTalk are blocking it and there is nothing they can do from their end.  TalkTalk said they wouldn't do this so I am just going round in circles and getting very frustrated as this didn't happen with my previous employer

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4 REPLIES 4

Karl-TalkTalk
Support Team
Staff
Private Message
In response to wnorton1

on ‎15-05-2023 07:24 AM

Message 1 of 5

Hi @wnorton1
 

Can you please add your home phone number or Account number to your Community Profile. 

 

We will not attempt to call you, this is so we can locate your account and run tests on your line if you are reporting a fault.


We will then reply via this thread in our Community with any further advice or next steps.


If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you.  Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.

 

Please post back on this thread when this has been done.


Thanks

 

Karl.  

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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KeithFrench
Community Star
Private Message TalkTalk

on ‎13-05-2023 04:35 PM

Message 2 of 5

Which make/model of TalkTalk router are you using & what version of firmware is it running?

 

What VPN client is installed on your PC to allow you to connect to your work's network?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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wnorton1
First Timer
Private Message
In response to Gliwmaeden2

on ‎12-05-2023 07:49 PM

Message 3 of 5

Thanks very much for replying to me

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎12-05-2023 05:53 PM

Message 4 of 5

Staff will not be back on here before Monday  @wnorton1.

 

Your contact point over the weekend is on the phone  / Chat helplines:

 

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

 

Ensure your community forum profile details are complete, in case you still have issues next week. Staff will need to identify your account. 

 

Don't post any personal information on the public forum pages but go via your avatar/name; settings; Personal Information. SAVE CHANGES. 

Gliwmaeden2, a fellow customer.
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