Access to bt.com websites
on 05-05-2023 11:56 AM
Message 62 of 62
While I am a TalkTalk broadband customer, my main email account is with BT. Since Wednesday, I have been unable to access any BT website on a web browser on any laptop, phone or tablet connected to my TalkTalk wifi, although I can connect to all other websites I have tried. Also if, using a tablet and a web browser, I switch off wifi and use a 4G connection I can access BT websites. Similarly, if I use an email app on a laptop, phone or tablet with my wifi, I can connect to my BT email service. No parental or similar controls appear to be (or have ever been) switched on on my modem router or within the TalkTalk account system. I have switched the modem router off for an hour, but no change. Can you help?
Thanks
David
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61 REPLIES 61
on 05-05-2023 12:06 PM
Message 61 of 62
Hello,
Have you tried powering down the router for a full 30 minutes and then retested this again as this will reset the current session?
Thanks
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