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Broadband help

For queries about your TalkTalk broadband service.

Access to bt.com websites

DavidD2
Chatterbox
Private Message

on ‎05-05-2023 11:56 AM

Message 62 of 62

While I am a TalkTalk broadband customer, my main email account is with BT.  Since Wednesday, I have been unable to access any BT website on a web browser on any laptop, phone or tablet connected to my TalkTalk wifi, although I can connect to all other websites I have tried.  Also if, using a tablet and a web browser, I switch off wifi and use a 4G connection I can access BT websites.  Similarly, if I use an email app on a laptop, phone or tablet with my wifi, I can connect to my BT email service.  No parental or similar controls appear to be (or have ever been) switched on on my modem router or within the TalkTalk account system.  I have switched the modem router off for an hour, but no change. Can you help?

Thanks

David

61 REPLIES 61

Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎05-05-2023 12:06 PM

Message 61 of 62

Hello,

 

Have you tried powering down the router for a full 30 minutes and then retested this again as this will reset the current session?

 

Thanks

 

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