Again Whatsapp not working over wifi

[Babsbatting]

When opening Whatsapp for a video call it gets rejected after the first ring. After looking through the forum, I find other people have had the same problem over a number of years. I have tried allowing Whatsapp on the homesafe link and then undoing homesafe, but I still get a rejection. The router is fairly newly installed ( DG8041W-2.T5). Will you be able to check the system out?

[Chris-TalkTalk]

Hi Babsbatting,

if you still need assistance can you please update your community profile to include your:

• Name


• Telephone number


• Alternative contact number

 

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
 

Thanks

Chris

[Divsec]

Hi @Babsbatting and a Happy Christmas holiday to you, which answers your question in part. The team here are also on holiday until the middle of next week, so take the opportunity to add your landline phone number to your community profile so your account could be identified. 

The WhatsApp number you were trying,  do they have any issues  calling you?