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Broadband help

For queries about your TalkTalk broadband service.

Always problem with the Internet speed issue

MarissaMetheny
First Timer
Private Message
Message 3 of 3

Internet is really slow today - I am on fibre150 data only. When I run a speed test it gives me 38Mb down and 30Mb up to my device. Doesn't show a speed to my hub. When I do a line test it ALWAYS comes back with "we think you have a problem with your line" and then it says "we are working on it, please check back in a couple of day" When I check back in a couple of days the fault has been cleared - no message. A few days later it does it again. Last time I spent some time on the phone and was sent a new LAN cable, no difference. Starting to wonder why I went for fibre 150 as it seems no better.

 

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2 REPLIES 2

Message 1 of 3

Hi MarissaMetheny

 

Do you still need help with this?

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 2 of 3

Hi MarissaMetheny

 

I'm really sorry to hear this.

 

Please can you add your name and TalkTalk landline number/account number to your Community Profile, I can then take a look at this for you.

 

Thanks

 

Debbie

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