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For queries about your TalkTalk broadband service.

Availability of IPv6 on TalkTalk

Routerdog
Team Player
Private Message
Message 35 of 35

Hi,

 

I have seen some older posts enquiring about the availability of IPv6 on TalkTalk but I couldn't find a clear answer so wanted to ask for an update. 


Also my TT router/modem is a Sagemcom-FAST5364 3.00, Software Version SG4K100136 and does not appear to have any IPv6 menu items however "IP Version" within "Device Info" is listed as IPv4/IPv6. Is/will a firmware upgrade required to enable IPv6 capabilities?

 

Regards,

RD

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34 REPLIES 34

Message 1 of 35

Morning,

 

I'm sorry for the delay. I've been advised that there is no update on the IPv6 rollout as yet but we are continuing to evaluate.

 

Thanks

 

Michelle

 

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Message 2 of 35

2022 this topic was raised and you still can’t, won’t or haven’t got the technical knowledge to provide either an update or bring yourselves up to speed with ipv6. I was mos sold this package that I’m on. I was told it was exactly the same as BT but it’s not is it. BT use IPv6 addresses and for good reason… it’s the best!!

 

I’ll be going to Ofcom because you haven’t even responded to my complaint made months ago. 

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Message 3 of 35

🤣😂🤣😂🤣😂🤣🤦🏻‍♂️

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Message 4 of 35

Morning,

 

I'm really sorry for the delay. I have chased this again for an update.

 

Michelle

 

masi1
Chatterbox
Private Message TalkTalk
Message 5 of 35

Why are we still waiting for an update that you promised a week ago?!?! Does it really take a week to get an update. You see this is exactly why your customer services are beyond crap! 

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Message 6 of 35

Customer services have been saying they’re asking  for updates for way too long now. Goes in one ear and out the other!!

Message 7 of 35

Morning,

 

I've asked for an update on this and will post back as soon as I receive a response.

 

Thanks

 

Michelle

 

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Message 8 of 35

It’s a shame that because BT currently have an offer of £43.99 for 900

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ImTheReal
Conversation Starter
Private Message
Message 9 of 35

Good for you,

 

I've much longer contract atm so that's max a future alternative to me.

BT broadband offerings are decent, but those prices man. 😐

 

I second that tech support is far -even- from incompetent. 😕

Message 10 of 35

Honestly, just forget it because it’s never going to happen. As soon as my contract ends in January I’m going back to BT. Customer service here is absolutely sh*te to say the least. They just haven’t got a clue!! 

Message 11 of 35

Evening,

 

A good half year is gone and looks like i'm not the only one who's keen to enjoy v6 advantages .

 

For context. Hetzner (hosting provider) charges extra for every v4 address. Hetzner is not the only one who does this and this is becoming a trend. I'm literally losing money every month simply because I'm TalkTalk customer. I bet there is no compensation whatsoever 😄

 

I've seen a few topics where replies suggest there are customers whom have access to v6 addresses.

I'm on the 65 package with vdsl modem that's v6 capable. I have never got v6 address.

 

When TalkTalk will take some actions to roll out v6 to every customer?

 

Can someone give me more update and insight on this other than the usual "no update this time" response please?

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Message 12 of 35

Complete and utter crap. Eero routers already have the capability. It’s TalkTalk doesn’t use ipv6.

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Message 13 of 35

Go to another provider, they won’t give you an IPv6 address. Customer service is terrible. BT give you an iPV6 address and it’s cheaper than TalkTalk at the moment £49 for full fibre 900. TalkTalk is £56 for the same thing and BT have excellent customer service! Worst thing I ever done was leaving BT for TalkTalk.

 

Take my advice !!

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Message 14 of 35

Talk Talk have been promising this for a long long time now. I’ve been asking for an iPV6 address for just as long to the point that ive just gave up now. iPV4 is outdated. All or most other providers are using 6. BT uses 6, I was told when I left BT that you would give me exactly the same as BT but this was not the case!!! 

Anyone reading this and thinking of switching to TalkTalk… take my advice… DONT DO IT!!! Their customer service is woeful at best! Their customer service staff don’t have the knowledge, they sit behind a computer and their systems suggest how to resolve the problem. I spent hours and hours for weeks on end trying to sort this and the CS team didn’t even know what iPV6 or 4 was!! I have the eero pro 6 router which is iPV6, TalkTalk supplied me with this router and yet they’re not letting you use it to its full capability. IPV6 is a faster, better, more secure address. 

DONT WASTE YOUR TIME 

Go to BT or any other provider instead

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Message 15 of 35

Hello,

 

Apologies, we have no further updates on this at present.

 

Thanks

 

Michelle

 

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RobiLight
First Timer
Private Message TalkTalk
Message 16 of 35

Any news about IPv6 addresses ? I'm using Ubiquiti Dream Machine Pro router, should I look for specific firmware ? 

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Message 17 of 35

Morning,

 

Not that I'm aware of but if anything changes then we'll post back here with an update.

 

Thanks

 

Michelle

 

Message 18 of 35

Understood. Any ETA or a guinea-pig early access list I could sign up to please?

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Message 19 of 35

Morning,

 

Sorry for the delay in getting back to you. We’re continuing to build IPv6 into our equipment, network and systems.

 

Thanks

 

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Message 20 of 35

Hello,

 

Apologies, still no further news as yet.

 

Thanks

 

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