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Broadband help

For queries about your TalkTalk broadband service.

Power Supply is broken

RubyEllis
First Timer
Private Message TalkTalk
Message 12 of 12

The power supply connecting my router to the mains is breaking. The wire is starting to become exposed. How do I go about replacing it? The model number is 48120100-B2

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11 REPLIES 11

Message 1 of 12

Hi @RubyEllis 

 

That's great, thanks for letting me know 🙂

 

I have sent you a Private Message with a link to a short survey for the Community.

 

Thanks again.

 

Debbie

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RubyEllis
First Timer
Private Message TalkTalk
Message 2 of 12

Hello  just this second received it. Thank you for your help

Message 3 of 12
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Message 4 of 12

Hi @RubyEllis 

 

Thank you 🙂

 

The new router and cables are on the way and a returns bag for your current router.

 

Please allow 24-48hrs for this to arrive. Let us know how you get on.

 

Thanks again.

 

Debbie

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RubyEllis
First Timer
Private Message TalkTalk
Message 5 of 12

All updated on my profile. Thank you for everyone's help

Message 6 of 12

Hi @RubyEllis 

 

I'm sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

 

Thanks

 

Debbie

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KeithFrench
Community Star
Private Message TalkTalk
Message 7 of 12

I assume that you mean the HG633 or HG635? Either way, they are no longer available. TT will send you the current TT WiFi Hub.

 

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

 

 

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

RubyEllis
First Timer
Private Message TalkTalk
Message 8 of 12

It's Huawei HG66

 

Thank You

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KeithFrench
Community Star
Private Message TalkTalk
Message 9 of 12

Yes, but if you tell me the make/model of the router I can get TalkTalk to replace it for you. The new router will come with another replacement power unit.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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RubyEllis
First Timer
Private Message TalkTalk
Message 10 of 12

Oh, its just the power unit. 

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KeithFrench
Community Star
Private Message TalkTalk
Message 11 of 12

Is that the model number of the power unit? It is the make/model of the router that is required as the power unit is not available separately, TalkTalk will replace the router & PSU as one.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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