Awful service

[antlaura22]

Hello,

I'm trying to make a complaint regarding the awful service and customer service from the phone team, from refusal to escalate to a manager or take a complaint, refusal to pick up the phone to other agents, rudeness, and lack of any technical knowledge. I was told to come and make any complaints on this forum but this does not seem, right?

Help!

[Anonymous]

Hello,

I'm sorry to hear this. Can I ask what this is in relation to please? Is there anything that we can help with?

Thanks

[Gliwmaeden2]

There's a procedure to follow, @antlaura22, if you can click on the Complaints link at the foot of the page.