Broadband Connection Drops

[scapon]

Hello TalkTalk Community,

Why is it impossible to TALK to anyone at TalkTalk??

TalkTalk’s own self-diagnostic tests have confirmed my belief that there is a problem on our broadband line.

i even got to the point where I was invited to book an online appointment with an Openreach engineer… except that I couldn’t because “there  was a problem TT are trying hard to fix”!!

So I tried the self-diagnostic test again… and another problem!

Any suggestions as to how I get a TT identified problem resolved when the route to resolving it is itself beset by problems?

if only I could speak to an actual person perhaps…

Many Thanks!

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle