Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

Broadband and phone

Natc88
First Timer
Private Message TalkTalk

on ‎07-06-2025 08:17 PM

Message 3 of 3

I have ordered a new broadband but the package comes with a phone. I don’t need a phone. Can I change my order to broadband only and can it be easily connected like any other routers without a landline?

 

Thank you

Nathalie 

Labels:
0 Likes
2 REPLIES 2

Natc88
First Timer
Private Message TalkTalk

on ‎07-06-2025 09:00 PM

Message 1 of 3

Thank you I will give them a call. 

0 Likes

fr8ys
Community Star
Private Message TalkTalk

on ‎07-06-2025 08:35 PM

Message 2 of 3

You will need to phone and speak to the loyalty team to amend the contract, but the inclusion or exclusion of the phone should not make any difference unless you have a phone boost included, in which case this can be removed.

 

With a phone you would only pay the call costs. If you don't install it, no calls will be made.

 

Contracts cannot be varied or negotiated on the forum.

 

Try phoning 0345 172 0088, but the line is not open on Sundays.

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
0 Likes
© TalkTalk 2026