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Broadband help

For queries about your TalkTalk broadband service.

Broadband (ethernet/ADSL & wifi) keeps dropping out

Hotblack1
Chat Champion
Private Message TalkTalk

on ‎18-09-2025 03:41 PM

Message 184 of 184

I normally connect to my router via ethernet cable then another cable direct to my phone line via a filter. For about a week my internet connection has been very intermittant/slow and I've tried changing cables etc. but the problem continues. The issue is the same if I use the WiFi connection.

 

My initial fault/service request (REP-16021258) noted an issue and it was corrected but the problem has returned. The connection failed during another service request so I don't know if it's being followed up (REP-16039372).

 

Help!

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183 REPLIES 183

mandisa1-TT
Support Team
Staff
Private Message
In response to Hotblack1

on ‎18-09-2025 05:18 PM

Message 181 of 184

Can you please confirm the issue you are currently having. Is it slow speeds or dropping connection?

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Hotblack1
Chat Champion
Private Message TalkTalk

on ‎18-09-2025 05:15 PM

Message 182 of 184

Hello - yes, I'm at home.

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mandisa1-TT
Support Team
Staff
Private Message

on ‎18-09-2025 03:59 PM

Message 183 of 184

Hi there @Hotblack1 We will need to complete diagnostic checks to detect the fault and advise you on the best resolution to fix the fault, just to confirm are you messaging us from home?

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