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Broadband help

For queries about your TalkTalk broadband service.

Broadband going very slow over past week.

Piyaitsapeq
Team Player
Private Message

on ‎18-06-2022 10:03 AM

Message 43 of 43

On Fibre 65, speed is usually about 70mbp, the last week it has been between 7 and 20 today. Have gone through all the suggested fixes and nothing is making it any better

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42 REPLIES 42

Piyaitsapeq
Team Player
Private Message

on ‎19-06-2022 09:58 AM

Message 41 of 43

Router is a DG8041W, logging onto the router it says speed of 68.96. Just done more speed tests today wired and wireless, highest speeds I am getting is 33.2

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KeithFrench
Community Star
Private Message TalkTalk

on ‎18-06-2022 10:23 AM

Message 42 of 43

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. If you log into the router, what speed is it showing there? If it is one of the WiFi Hubs, this is in the initial dashboard area.
3. If you have any wired connections, are they affected in the same way as wireless ones?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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