Broadband going very slow over past week.

[Piyaitsapeq]

On Fibre 65, speed is usually about 70mbp, the last week it has been between 7 and 20 today. Have gone through all the suggested fixes and nothing is making it any better

[Michelle-TalkTalk]

Hi,

Ok thank you for confirming. Could you also run a wired ping and trace route and post the results into the thread please.

Run a Ping or Traceroute - TalkTalk Help & Support

Thanks

[Piyaitsapeq]

Yes, I did the 30 mins power down Michelle

[Michelle-TalkTalk]

Hi,

Can I just confirm, did you also try the 30 minute router power down this morning as the speed test results do look very low in relation to the current sync speed?

Thanks

[Piyaitsapeq]

Yes, it was wired. I have just tried another laptop also, and get 12.8

[Michelle-TalkTalk]

Morning,

Thank you. Can I just confirm that this was a wired speed test? Do you also have a different device that you can run a speed test on please?

Thanks

[Piyaitsapeq]

Hi Michelle, Just done that. 

Test 1 through talk talk, speed to router 11Mbps

Test 2 through talk talk, download speed 26Mbps

I done a further test through an independent speed checker and got 10.0 Mbps

[Michelle-TalkTalk]

Morning,

I've re-checked the connection stats and I can see that the sync speed has increased. Could you try powering down the router for a full 30 minutes and then run another speed test please as this will reset the current session and can often increase the throughput speed.

Thanks

[Piyaitsapeq]

Hi Debbie,

Speed has been averaging 10 - 20.  Now using the test on talk talk, its showing on 5 to the router

[Debbie-TalkTalk]

Hi Piyaitsapeq

Thanks for letting us know.

I will check in again with you on Monday to see how the connection/speed has been.

Debbie

[Piyaitsapeq]

New router has arrived, thank you. Speed at test showing 25.1,. See if it stabilises over the weekend, then I will let you know

[Debbie-TalkTalk]

Hi Piyaitsapeq

Thank you 🙂

Debbie

[Piyaitsapeq]

Thank you Debbie, I will let you know, as soon as I try it. Thank you

[Debbie-TalkTalk]

Hi Piyaitsapeq

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[Piyaitsapeq]

Thanks, that would be great Debbie

[Debbie-TalkTalk]

Hi Piyaitsapeq

Would you like me to send a replacement router for testing?

Thanks

Debbie

[Piyaitsapeq]

No, this is the only router I have

[Michelle-TalkTalk]

Hi,

Thanks for trying this. Do you have an alternative router that you could test with please just to rule this out?

Thanks

[Piyaitsapeq]

Yes I have done the 30 minutes, and done a hardwired speed test, it went up to 40, but has now dropped to 25

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this and I will take a look now. I've run a test on the line which hasn't detected a fault. Can I just confirm, have you tried powering down the router for a full 30 minutes and then ran another wired speed test, as this will reset the current session and can often increase the throughput speed?

Thanks

[KeithFrench]

As you are getting slow wired speeds, then I will ask the TalkTalk support on here to deal with this.